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Frequently Asked Questions
Order
Yes. We provide custom display frames. You can order here:
https://elevenmark.com/products/customization-display-frame-for-customization?_pos=3&_psq=cus&_ss=e&_v=1.0
After your order is placed, one of our dedicated designers will get in touch with you to discuss your preferences and create a frame tailored to your needs.
Most countries are duty-free. However, in a few countries, due to customs regulations, customers may need to pay import duties themselves. For details, please contact our customer service team.
Join our Facebook group Mark’s Magic - Best LEGO Technic Display Plan and receive a 15% discount code for your purchase!
https://www.facebook.com/share/g/19sVtXoNQU/?mibextid=wwXIfr
Shipping
If your tracking number begins with 4PX, YT, or YE, please track it here: www.17track.net
If your tracking number begins with SF, please track it here: https://www.sf-international.com/cn/en/support/querySupport/waybill
For sea freight shipments, please contact us to track your order.
Production takes about 2 days. Express delivery usually takes 7–15 days, depending on the customs clearance speed of each country.
All orders are shipped with insurance. If your order gets stuck in customs, returned, or lost during delivery, we will send you a new package with faster shipping and full tracking whenever possible.
RETURE AND EXCHANGE
We accept returns and exchanges within 30 days.
For non-quality issues, return shipping costs are the customer’s responsibility.
If the issue is due to product defects or shipping damage, we will provide a replacement or a full refund at no extra cost..